Open. Social. Accessible.

Web-based tools that make it easy for:

Constituents to report issues to government
Governments to respond to constituent concerns

Tools for your Constituents

Branded Mobile Applications

Brand the SeeClickFix iPhone, Android, and Blackberry mobile applications with your city/town seal, service request categories, and secondary fields or questions. We can place apps under your city name in the iTunes and Android Marketplaces as well.

Custom Web Interface

Fully integrate SeeClickFix with your city or town website through interactive reporting map widgets. As with all constituent facing SeeClickFix tools you may add as many service requests and secondary questions as you like.

Social Media Integration

Add SeeClickFix as a tab to your existing Facebook page. Or publish updates to Twitter via RSS feed based on SeeClickFix location or "watch area". Constituents can now report or view service requests right from your facebook page.

Tools for Government

Streamlined Workflow Management

Manage and address inbound constituent submissions in an accessible and streamlined dashboard. Admin users can comment on, acknowledge, bulk acknowledge, close, bulk close, and assign issues. Updates are automatically reflected across all SeeClickFix channels and trigger automated notifications to citizens. Admin users can also export data in real time, filter issues by date, status, or service request type, and leave private notes to each other.

Dashboard Analytics

Observe trends and visualize data in real time through filters based on location, service request, status, source or employee.

Customized Emails

All communication between you and your citizens can be customized right from your account. Add your branding, text, and signature to automated emails whenever an issue is submitted, commented on, acknowledged, or closed.

Dynamic Reporting Forms

When you configure SeeClickFix reporting forms, the mobile applications, map widget, and main website get updated in real time with your custom service request categories, secondary fields or questions, and default notes. You can even route these service requests to the proper individuals or departments.

Mobile Workforce

Complete work orders and update service requests from the field using tablets or smartphones, thereby decreasing the communication delay between issue's resolution and notifications to the community. View Prezi

Data Export

SeeClickFix can generate reports of historical activity and email them on a recurring basis. This data can also be exported from the dashboard at any time. There is no limit to the number of reports or recipients.

SeeClickFix Connect - Download Case Study

SeeClickFix Connect expands upon the services offered with Plus CRM through complete integration with your existing web-enabled work order system (e.g. Cityworks, Lagan, Motorola, Maximo, Cartegraph, Active Networks, Microsoft Dynamics, etc). Integration is simple and seamless. SeeClickFix provides a flexible configuration tool for talking to ANY API and supports all standard API protocols. If you don't already have an API, SeeClickFix recommends Open311. Your IT team can build the interface or SeeClickFix can do it as a professional service.

Sync Automatically or Semi-Automatically

Your CRM Defines Service Requests Categories

You have full control over what types of requests are reported and can even have different categories go to different systems.

Sync Automatically or Semi-Automatically

With SeeClickFix's powerful configuration tool, you can control how and how often data is synced between systems. Some organizations use SeeClickFix as a service request system and sync to their work order system when acknowledging issues.

Have Your System Drive the Issue Status

Use the knowledge in your internal CRM to drive updates and notifications to the community. Let those who want to know most find out right away and communicate with many at once.

Go Mobile! Start reporting with your mobile device.

Download App!